At VELORIQ, your privacy matters to us. This Privacy Policy explains how AM Digitalz, operating the VELORIQ brand, may collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quote or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide when contacting VELORIQ or using our services. Depending on your interaction with us, this may include:
- Your name
- Email address
- Phone number
- Business or healthcare practice name
- Business location
- Website information
- Services you are interested in
- Information included in an enquiry or project brief
- Billing or transaction-related information where relevant
- Communications between you and VELORIQ
We may also collect limited technical and usage information when you visit our website, such as your IP address, browser type, device information, approximate location, referring page, pages visited and general website activity.
Our general website and enquiry forms are intended for business and professional enquiries. Please do not submit patient medical records or sensitive health information through our standard contact forms unless we have specifically requested that information and provided an appropriate method for sharing it.
2. How We Collect Information
We may collect information directly from you when you:
- Complete a website form
- Request a quote
- Book a strategy call
- Contact us by email, telephone or WhatsApp
- Engage VELORIQ for a service
- Communicate with our team
- Subscribe to communications where available
Some technical information may be collected automatically through cookies, analytics technologies and similar tools when you use our website.
We may also receive information through service providers or platforms used to operate our business where permitted and relevant to providing our services.
3. How We Use Information
We use personal information only for legitimate business purposes related to our interactions and services.
This may include using your information to:
- Respond to enquiries
- Arrange consultations or strategy calls
- Prepare proposals or quotations
- Provide agreed digital services
- Manage projects and client relationships
- Communicate service or project updates
- Improve our website and user experience
- Analyse website and marketing performance
- Maintain business and transaction records
- Protect our website, systems and users
- Meet applicable legal or regulatory requirements
We aim to use information only in ways that are relevant to the reason it was collected or otherwise permitted by applicable law.
4. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with our pages and improve the performance of our digital services.
Depending on the tools enabled on our website, cookies may be used for purposes such as:
- Website functionality
- Traffic measurement
- Analytics
- Performance monitoring
- Advertising measurement
- Remembering user preferences
You can manage or block cookies through your browser settings. Disabling some cookies may affect certain website features or functionality.
5. How We Share Information
VELORIQ and AM Digitalz do not sell or rent personal information.
We may share limited personal information with trusted service providers where reasonably necessary to operate our website, communicate with you or deliver requested services.
These providers may include businesses that support:
- Website hosting
- Email and communications
- CRM and enquiry management
- Analytics
- Advertising platforms
- Payment processing
- Cloud storage
- Project management
- Website and technical services
We may also disclose information where reasonably necessary to comply with applicable law, enforce our rights, investigate misuse or protect the security of our website, business or users.
6. Overseas Service Providers
Some technology and service providers used by VELORIQ or AM Digitalz may operate, process data or maintain infrastructure outside the country in which you are located.
Where applicable privacy requirements govern an overseas disclosure of personal information, we will take reasonable steps required by applicable law in relation to that disclosure.
The location of service providers may change as our technology and business systems evolve.
7. How We Protect Information
We use reasonable technical, organisational and administrative measures intended to protect personal information against misuse, loss, unauthorised access, modification or disclosure.
These measures may include appropriate access controls, account security, system protections and restrictions on who can access information.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary website forms or unsecured communication channels.
Where applicable, we will assess and respond to data incidents in accordance with relevant legal requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate business, contractual, accounting, security or legal requirements.
Retention periods may vary depending on the type of information and our relationship with you.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and technically practicable.
9. Access, Correction and Privacy Requests
Depending on applicable privacy laws, you may have rights relating to personal information we hold about you.
You may contact us to request:
- Access to personal information associated with you
- Correction of information that is inaccurate or outdated
- Information about how your personal information is being handled
- Deletion or restriction where a relevant legal right applies
- Assistance with a privacy-related concern or complaint
- Payment processing
- Cloud storage
- Project management
- Website and technical services
We may need to verify your identity before processing certain requests.
Privacy requests can be sent to info@veloriq.com.
We will review privacy requests and respond within a reasonable timeframe, taking into account applicable legal requirements.
10. Marketing Communications
Where you have chosen to receive marketing communications from VELORIQ, or where communications are otherwise permitted, we may send information about our services, updates or relevant offers.
You can opt out of eligible marketing communications at any time by using an unsubscribe option where provided or by contacting us.
Opting out of marketing messages does not prevent us from sending necessary communications relating to an active enquiry, project or service relationship.
11. Third-Party Links
Our website may contain links to websites, platforms or services operated by third parties.
VELORIQ and AM Digitalz do not control the privacy, security or content practices of those third-party services. Their own privacy policies and terms will apply when you visit or interact with them.
We recommend reviewing the privacy information of any external service before providing personal information.
12. Children's Privacy
VELORIQ provides business-focused digital marketing and technology services and does not direct its services to children.
We do not knowingly seek to collect personal information from children through our general website forms.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or applicable requirements.
The current version will be published on this page and will display its effective or last-updated date.
We recommend reviewing the VELORIQ Privacy Policy periodically if you regularly use our website or services.
14. Contact Us
If you have a question, privacy request or concern about how VELORIQ or AM Digitalz handles personal information, please contact us:
VELORIQ — operated by AM Digitalz
Email: info@veloriq.com
Phone: +1 505 528 3714
You can also contact us through the Contact Us page on this website.
When contacting us about a privacy matter, please provide enough information for us to understand your request without including unnecessary sensitive information.