Welcome to VELORIQ, a brand operated by AM Digitalz. By accessing our website or using VELORIQ services, you agree to these Terms & Conditions and any applicable project-specific agreement, quotation, or proposal.
1. Introduction
These Terms and Conditions govern your use of the VELORIQ website and the digital marketing, technology and related services provided by AM Digitalz under the VELORIQ brand.
Our website provides general information about our services, packages, capabilities and ways to contact us. Information published on the website does not by itself create a client relationship or guarantee that a particular service, strategy or result will be suitable for your organisation.
A formal service relationship begins when the applicable proposal, quotation, package, statement of work or other agreed service arrangement is accepted.
2. Our Services
VELORIQ provides digital services that may include:
- Website design and development
- Search engine optimisation
- Local search optimisation
- Paid advertising management
- Social media marketing
- Branding and content
- Video marketing
- CRM setup and configuration
- Workflow automation
- AI chatbot implementation
- Analytics and reporting
- Digital strategy and consulting
The exact services included in your engagement will be defined in the applicable proposal, package, quotation or written project agreement.
Services that are not expressly included in the agreed scope may require additional fees or a revised quotation.
3. Proposals, Scope and Deliverables
Before beginning substantial project work, we may provide a proposal, quotation, package description or statement of work outlining the agreed scope.
This may include:
- Deliverables
- Project stages
- Estimated timelines
- Fees and payment schedule
- Included revisions
- Client responsibilities
- Advertising or software budgets
- Third-party services
- Ongoing support arrangements
Requests that materially change the agreed scope may be treated as additional work.
Where additional work is required, VELORIQ may provide a revised quotation or obtain approval before proceeding.
4. Client Responsibilities
To provide services effectively, we rely on timely and accurate cooperation from our clients.
You agree to provide, where reasonably required:
- Accurate business and contact information
- Website, hosting or platform access
- Brand assets and approved content
- Necessary account permissions
- Product or service information
- Timely feedback and approvals
- Information required to complete agreed deliverables
You are responsible for ensuring that materials supplied to VELORIQ are accurate and that you have the necessary rights, permissions or licences to allow us to use them for the agreed project.
Delays in providing required information, access or approvals may affect project schedules and delivery dates.
5. Healthcare and Advertising Content
VELORIQ works with healthcare and medical practices, but our digital marketing services do not replace legal, regulatory, medical or professional advice.
Clients remain responsible for the clinical accuracy of information relating to their healthcare services, practitioners, treatments, qualifications and medical claims.
You are also responsible for reviewing and approving content where your organisation is subject to professional, advertising, health-service or industry-specific requirements.
VELORIQ may assist with marketing structure and responsible messaging, but unless specifically agreed in writing, we do not independently certify that every client claim, advertisement or service description satisfies every law, professional code or regulatory requirement applicable to the client.
We may decline to publish or promote material that we reasonably believe creates a legal, platform-policy, safety or reputational concern.
6. Fees, Payments and Third-Party Costs
Fees will be stated in the applicable quotation, invoice, package or project agreement.
Unless otherwise agreed:
- Payments must be made by the stated due date
- Work may be scheduled after required deposits or initial payments are received
- Ongoing services may be invoiced in advance or according to the agreed billing cycle
- Applicable taxes or charges may be added where required
- Third-party costs are separate unless expressly included
- Timely feedback and approvals
- Information required to complete agreed deliverables
Third-party costs may include:
- Advertising spend
- Domain registrations
- Website hosting
- Premium software
- Plugins
- CRM subscriptions
- AI or automation usage
- Email or messaging services
- Stock media or licensed assets
You are responsible for approved third-party charges associated with your project.
7. Cancellations and Refunds
Cancellation and refund arrangements may vary depending on the service, package and work already completed.
Where a client cancels a project or ongoing service, amounts relating to work already completed, committed resources or non-refundable third-party costs may remain payable where permitted by law.
Any refund request will be assessed according to:
- The agreed service terms
- Work already completed
- Resources already allocated
- Third-party expenses incurred
- Deliverables already supplied
- Any applicable statutory rights
Nothing in these Terms and Conditions is intended to exclude a refund, remedy or other right that cannot lawfully be excluded.
8. Project Timelines and Delays
We aim to complete work within agreed or reasonably estimated timeframes.
Project timelines may depend on factors including:
- Client approvals
- Access credentials
- Content delivery
- Platform reviews
- Third-party providers
- Technical issues
- Requested scope changes
Where a delay occurs, we will make reasonable efforts to communicate material changes to the expected timeline.
Dates described as estimates are not guaranteed deadlines unless expressly agreed otherwise in writing.
9. Intellectual Property
VELORIQ and AM Digitalz retain ownership of their pre-existing intellectual property, including internal systems, processes, methodologies, reusable code, frameworks, templates, know-how and business materials.
Ownership or licence rights relating to custom client deliverables will be determined by the applicable project agreement.
Where an agreement provides for ownership of custom deliverables to transfer to the client, that transfer may be conditional upon full payment of amounts due for the relevant work.
Third-party intellectual property remains subject to the licence terms imposed by its respective owner or provider.
Clients retain ownership of original materials they provide to us and grant VELORIQ the permissions reasonably necessary to use those materials for the agreed services.
10. Third-Party Platforms and Services
Our services may rely on third-party platforms such as search engines, advertising networks, social media platforms, hosting companies, CRM providers and software services.
VELORIQ does not control those third parties and cannot guarantee:
- Continuous platform availability
- Approval of advertisements
- Search-engine ranking algorithms
- Social platform reach
- Account approval or suspension decisions
- Third-party pricing
- API availability
- Platform feature changes
Third-party providers may change their policies, functionality, pricing or technical requirements without notice to VELORIQ.
Where such changes affect a project or campaign, we will make reasonable efforts to adapt the agreed strategy where practicable.
11. Confidentiality and Privacy
Both parties should treat confidential business information received through a project responsibly and use it only for legitimate purposes connected with the engagement.
Personal information submitted through the VELORIQ website or provided in connection with our services will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Please avoid submitting unnecessary patient medical records or highly sensitive personal information through ordinary contact forms or unsecured communication channels.
12. Marketing Results and Performance
Digital marketing outcomes can be affected by many factors outside VELORIQ’s direct control, including:
- Market competition
- Search-engine algorithms
- Advertising-platform policies
- Available budgets
- Website performance
- Client service offerings
- Pricing
- Geographic demand
- Audience behaviour
- Client response times
Unless expressly guaranteed in a written agreement, VELORIQ does not guarantee a specific search ranking, number of leads, appointment volume, advertising return, revenue figure or business-growth outcome.
Performance figures, forecasts and strategy recommendations should be understood as estimates or historical observations where applicable, not guarantees of future performance.
We will nevertheless provide agreed services with reasonable care and professional attention.
13. Website Use and Acceptable Conduct
You may use the VELORIQ website for lawful business and informational purposes.
You must not knowingly:
- Attempt to gain unauthorised access to the website or systems
- Attempt to gain unauthorised access to the website or systems
- Interfere with website availability or security
- Scrape or reproduce protected material unlawfully
- Submit fraudulent or misleading information
- Use our contact systems for spam, abuse or unlawful activity
- Misrepresent your relationship with VELORIQ
We may restrict access to the website or communication channels where reasonably necessary to address misuse or security risks.
14. Suspension and Termination
Either party may end an ongoing service in accordance with the cancellation or notice terms contained in the applicable service agreement or package.
VELORIQ may reasonably suspend or terminate services where:
- Required payments remain overdue
- A material contractual obligation is breached
- Required cooperation or access is repeatedly withheld
- Services are used for unlawful or harmful purposes
- Continuing the work creates a material security or legal risk
Where reasonable in the circumstances, we will provide notice and an opportunity to address the issue before suspension or termination.
Termination does not remove payment obligations for properly completed work or approved costs incurred before termination, subject to applicable law.
15. Limitation of Liability
To the extent permitted by law, VELORIQ and AM Digitalz will not be liable for indirect or consequential losses arising solely from matters outside our reasonable control, including third-party platform outages, policy changes or failures of external services.
Any limitation of liability in these Terms applies only to the extent it can lawfully apply.
Nothing in these Terms and Conditions excludes, restricts or modifies any statutory guarantee, right or remedy that cannot legally be excluded, restricted or modified.
16. Australian Consumer Law and Statutory Rights
Depending on the nature of the transaction and the parties involved, rights and guarantees under the Australian Consumer Law or other applicable legislation may apply.
These rights may include statutory guarantees relating to services and remedies where those guarantees are not met.
Nothing in these Terms and Conditions is intended to exclude or limit rights that cannot lawfully be excluded or limited.
Where applicable legislation provides you with mandatory rights or remedies that conflict with part of these Terms, those statutory rights will prevail to the extent required by law.
17. Governing Law and Disputes
Any specific governing law or jurisdiction agreed in an accepted proposal, contract or project agreement will apply to that engagement.
Where no separate governing-law clause has been agreed, applicable law will be determined according to the circumstances of the transaction and any mandatory legal requirements.
If a disagreement arises, both parties should first make reasonable efforts to resolve the matter through direct communication and good-faith discussion.
Nothing in this section prevents either party from exercising rights or remedies available under applicable law.
18. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to:
- VELORIQ services
- Website functionality
- Business practices
- Technology
- Applicable requirements
The current version will be published on this page with an updated effective date.
Changes will not retrospectively alter an existing signed project agreement unless the parties agree otherwise or applicable law requires it.
19. Contact Us
If you have questions about these Terms and Conditions or a VELORIQ service, please contact us:
VELORIQ — operated by AM Digitalz LLC
Email: info@veloriq.com
Phone: +1 505 528 3714
You can also contact us through the Contact Us page on this website.